AI-First Performance Coaching for Customer Support Teams
Improve FCR, reduce escalations, and strengthen diagnostic accuracy with AI-driven practice labs, readiness scoring, and human-in-the-loop coaching.
10,000+ Performance Coaches • Global Delivery • Trusted by Support Teams Worldwide
The Support Leader Pain
Support teams don't fail because they lack knowledge.
They fail because they lack diagnostic readiness.
Agents escalate issues too quickly
Repeated contacts increase
FCR drops under pressure
Ticket notes lack clarity
Problem diagnosis is inconsistent
New agents take months to become reliable
QA teams keep finding preventable errors
Supervisors catch mistakes after customer frustration
Your support performance problem is a skill-gap problem, not a product knowledge problem.
We fix that.
Why RevOn Is Different
We are not a training company.
We are a Support Performance Coaching Engine that combines:
AI-Driven Support Practice Labs
Agents practice real diagnostic scenarios: billing issues, login errors, outage responses, bug triage, priority setting, product walkthroughs.
Readiness Scoring for Support Skills
We evaluate agents on:
- Diagnostic accuracy
- Step-by-step thinking
- Clarity in explanation
- Tone and empathy
- Judgement on escalation
- Troubleshooting flow
- Documentation quality
Human-in-the-Loop Coaching
Support-expert coaches review responses and give targeted, scenario-specific feedback.
Targeted Skill Interventions
Short, high-impact coaching sessions that fix the gaps revealed by labs.
Global Coaching Network
10,000+ performance coaches across Support, Service, Sales, and CS.
Outcome:
- Better resolution quality.
- Lower escalations.
- Higher FCR.
- Stronger customer trust.
How It Works
Agents Practice Real Support Scenarios
Custom-designed for your product and environment:
- Login issues
- Setup failures
- Bug reports
- API errors
- Environment mismatch
- Billing/plan confusion
- Priority/SLA judgement
AI Generates Readiness Scores
We rate the agent's ability to:
- Understand the issue
- Ask the right questions
- Follow logical diagnostic paths
- Explain solutions clearly
- Avoid unnecessary escalation
- Maintain professional tone
Identify Exact Support Skill Gaps
Managers get a heatmap of:
- Diagnostic gaps
- Soft-skill issues
- Knowledge blindspots
- Escalation mistakes
- Documentation quality
- Process adherence
Fix the Gaps
Expert coaches deliver targeted interventions.
Improve FCR & Reduce Escalations
Track readiness improvements weekly.
What Improves
Teams using RevOn see measurable uplift in:
FCR (First Contact Resolution)
Reduction in escalations
Improvement in diagnostic paths
Ticket clarity & documentation
Faster new-agent ramp time
Reduction in repeated contacts
Improved customer sentiment
Adherence to SOPs
Support becomes consistent, not reactive.
Industry-Specific Support Use Cases
Everything is tailored to your support environment.
SaaS / Tech Support
- API errors
- Login issues
- Setup/troubleshooting
- Bug triage
- Escalation thresholds
E-Commerce Support
- Delivery issues
- Refunds
- Payment failures
- Account problems
Telecom/ISP Support
- Outage responses
- Network troubleshooting
- Repeated contact prevention
BPO/Shared Services
- Multi-process clarity
- QA-driven accuracy
- Standardization across teams
Free Support Readiness Assessment
We set up a custom support practice lab.
Your agents respond to real troubleshooting scenarios.
We evaluate their readiness and identify diagnostic gaps.
You receive a Support Readiness Diagnostic Report with:
- Agent-wise readiness scores
- Support skill heatmap
- Escalation drivers
- Diagnostic flow errors
- Documentation quality issues
- Actionable coaching plan
No cost.
No obligation.
Just clarity.
Support Testimonials
"Escalations dropped by 35% after RevOn's diagnostic labs. QA scores went up rapidly."
— Support Operations Manager, SaaS
"FCR improved in just 30 days. Agents finally understand how to troubleshoot properly."
— Head of Technical Support, IT Services
"New agents started performing confidently within weeks, not months."
— Support Manager, BPO
Built for Support Leaders
RevOn is built for leaders who want:
Higher FCR
Lower escalations
Better diagnostic accuracy
Consistent agent performance
Faster ramp time
Structured coaching at scale
Clear skill intelligence
Predictable customer satisfaction
Ready to Improve Support Performance?
Start with a free readiness snapshot of your support team.
